Frequently Asked Questions
Shipping Information
How long will it take for my order to arrive?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location as we are working with facilities worldwide. A tracking number will be provided to you once your order is shipped out. Please refer to our Order and Return Policy for more details.
What shipping methods are available?
We mainly offer standard (flat rate) shipping option. If priority shipping is available for a product, you will see the option to upgrade to priority shipping for an additional charge during checkout.
Do you offer international shipping?
We currently ship to the United States and Canada.
Can I track my order?
Yes, a tracking number will be provided to you once your order is shipped out.
Payment Information
What payment methods do you accept?
You can pay with PayPal, Credit cards and Debit cards.
Is there a shipping fee?
Yes, the shipping fee depends on your location and will be added to your invoice when you input your shipping address during checkout. When the stars are aligned, the shipping is free!
Is my personal information secure?
Your personal information is secure when you use PayPal as a payment method on our website to pay with your PayPal account or credit cards. PayPal is a globally recognized and trusted payment platform known for its stringent security measures. Your payment is processed directly through PayPal’s secure servers. For more details please refer to our Privacy Policy.
Orders & Returns
What is your return policy?
We don’t offer returns and exchanges. However, in case of a damaged product or a manufacturing error, Celestko offers a replacement or a refund if you contact us within 7 days of product delivery with a clear photo showing the issue. Please refer to our Return Policy for more details.
Can I cancel or modify my order after it’s been placed?
Unfortunately, you cannot cancel or modify your order once it’s placed. But please contact us at info@celestko.com . We will try our best to find a solution together.
What if my item arrives damaged or is missing parts?
In case of a damaged product or a manufacturing error, Celestko offers a replacement or a refund if you contact us within 7 days of product delivery with a clear photo showing the issue. Please refer to our Return Policy for more details.
Do you have a size chart or sizing information for clothing and footwear?
For clothing and footwear, please refer to the sizing information provided at the Description section of the product’s page.
What is your customer support contact information?
For any questions, contact us at: info@celestko.com